30-day returns
Not right for your family? Return within 30 days for a full refund. We provide a prepaid return label — no restocking fee.
2-year kid-proof warranty
Every LOUP includes a 2-year warranty covering manufacturing defects and everyday kid accidents — drops, splashes, normal wear. If it breaks doing kid things, we replace it.
How to start a claim
Email hi@loupkids.com with your order number and a photo of the issue. Most claims resolve within 3 business days.